Refund Policy

Thirty days, no reason required

If Bumply is not what you wanted, write to support@bumply.app within 30 days of your purchase and we will refund it in full. You do not have to explain why, and we will not try to talk you out of it.

Bumply is free for three projects with no time limit, and covers every project for the first seven days, so you can know what you are buying before you pay. This policy exists for the cases where you did not.

How to ask

Email support@bumply.app from the address you bought with, or include the order reference from your receipt. That is all we need.

How it is processed

Purchases are handled by Paddle.com Market Ltd, the merchant of record, so Paddle issues the refund to your original payment method. It usually appears within five to ten business days, depending on your bank. You can also contact Paddle directly at paddle.net, and their buyer terms apply alongside this policy.

Your licence stops working once the refund is approved, which is the only thing that happens as a result of asking. Bumply learns about it from a list of refunded licences that it reads along with its update check, so the app may keep running for a short while after the money has left our side — usually until the next time it looks, and at most a day.

Your statutory rights

If you are a consumer in the European Union, the United Kingdom or another place with a statutory cooling-off period, this policy is offered in addition to those rights and does not replace or limit them. Where a longer or more favourable right applies, that one applies.

After thirty days

We are not obliged to refund after 30 days, but we would rather you were not stuck with something you cannot use. If Bumply stops working for you and we cannot fix it, write to us anyway.

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